customer support Archives - Marketing Tech News https://www.marketingtechnews.net/news/tag/customer-support/ Digital Marketing News: customer experience, social, mobile marketing Mon, 03 Oct 2022 17:26:19 +0000 en-GB hourly 1 https://www.marketingtechnews.net/wp-content/uploads/sites/6/2020/09/marketing-icon-60x60.png customer support Archives - Marketing Tech News https://www.marketingtechnews.net/news/tag/customer-support/ 32 32 42% of customer queries to leading UK retailers go unanswered https://www.marketingtechnews.net/news/2022/oct/03/42-of-customer-queries-to-leading-uk-retailers-go-unanswered/ https://www.marketingtechnews.net/news/2022/oct/03/42-of-customer-queries-to-leading-uk-retailers-go-unanswered/#respond Mon, 03 Oct 2022 17:26:12 +0000 https://www.marketingtechnews.net/?p=108410 More than two fifths (42%) of enquiries are being ignored or left unanswered, with just 13% answered in full and in a timely way. This is according to a new report that has revealed significant failings when it comes to customer service performance across the UK’s leading retail brands. The Convers-AI-tional Nation Report, conducted by... Read more »

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