self-service Archives - Marketing Tech News https://www.marketingtechnews.net/news/tag/self-service-2/ Digital Marketing News: customer experience, social, mobile marketing Tue, 22 Mar 2022 13:39:06 +0000 en-GB hourly 1 https://www.marketingtechnews.net/wp-content/uploads/sites/6/2020/09/marketing-icon-60x60.png self-service Archives - Marketing Tech News https://www.marketingtechnews.net/news/tag/self-service-2/ 32 32 Digital self-service now more popular than calling customer service https://www.marketingtechnews.net/news/2022/mar/22/digital-self-service-now-more-popular-than-calling-customer-service/ https://www.marketingtechnews.net/news/2022/mar/22/digital-self-service-now-more-popular-than-calling-customer-service/#respond Tue, 22 Mar 2022 13:39:01 +0000 https://marketingtechnews.net/?p=107907 Most consumers are ready to swap customer service calls for digital self-service in the wake of their experience during the pandemic, according to a survey released by Macro 4. The research, which examines UK consumer attitudes to household energy and water suppliers, suggests that 61% of customers have become more comfortable interacting with companies digitally... Read more »

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