Innovation through consumer closeness and the Future of CX

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Cara Buscaglia, Chief Innovation & Insights Officer at Talkwalker, teaches us the value of listening to consumers in this ever-changing landscape, and how we can innovate to help our customers get closer to becoming consumers. Topics that will be discussed include:

  • The fluctuation of Consumer demands
  • Gaps between Brands and Consumers
  • Contextualizing Conversations at Scale 
  • The power of Consumer Intelligence

Speakers

Cara Buscaglia, Chief Innovation Officer at Talkwalker

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